This episode, along with episodes 9 & 11 are RACE approved CE.
One of the most difficult things about developing a great culture is the maintenance of accountability. If you leave this up to arbitrary processes you will notice over time that the accountability within your staff decrease and ultimately disappear. This leads to high levels of drama, excuses, blaming and unproductive conflict.
So, we have implemented accountability processes that are planned, deliberate and highly effective to get in front of our issues and grow as a team. The case review, after action report and forgiveness model are all exceptionally useful tools that you can plug directly into your clinic.
This PAWCast previews those three pieces, with the next three episodes diving into deeper detail on each, so stay tuned!!!
The PAWCast is a semi-weekly veterinary podcast devoted to sharing the ideas of how to be a force of change in the veterinary profession. Those who will find this content helpful will be those who appreciate and wish to implement change for the better in their professional lives. These skills and techniques can be applied at any level of experience or influence, and are the things that have led PAW Health Network to over 250% growth in 3 years. Our industry needs help, and you are the force of change. Let us show you how.