PAW Health Network, Inc. is committed to safeguarding the privacy of the personal information that we gather from you concerning you as our customers (“you” or “customers”). In this Privacy Policy for Customers (“Policy”) we explain:
● what information we collect from you;
● how we use that information; and
● how you can get access, update or ask for removal of your information.
Additionally, this Policy is designed to assist you in understanding how we collect, use and safeguard the information you provide to us in using http://pawhealthnetwork.com (“website,” “webpage,” “site”), including services provided through our sites.
The Application of this Policy
This Policy applies to your personal information and to the use of that personal information in any form – whether oral, electronic or written.
This Policy gives effect to PAW Health Network, Inc.’s commitment to protect your personal information. References to “PAW Health Network,” “we,” and “our” throughout this Policy, depending on the context, refers to PAW Health Network, Inc.
Information we collect
We collect information you provide to us, in order to provide technical support, application services, promotional activities, events, and product information to you.
We collect information in the following ways, including the device information:
● Information you give to us. The personally identifiable information like your name, e-mail address, home address, telephone number, company name, company address and job position we ask you to fill in when you sign up for a service, request for technical support on our webpage, or request for unique applications such as the educational portal, career portal, reviews or web store.
● Unique applications. Certain services (for example the Prescription Management, and Review tabs) require your personal information to set up a user account.
● Location information. When you subscribe to a unique application, we may collect and process information about customer locations. We use various technologies to determine location, including, but not limited to, your IP address.
● Log information. When you use our services in some unique applications, the Website automatically collects and stores certain information in server logs. This includes (but is not limited to): the details of how you used our sites; log information such as internet protocol address; time and date of your log in; and device information, including hardware and software settings.
How we use information we collect
The information we collect from you is only used for providing you services upon your request. Such services include, without limitation, providing promotion activities, events, product information (when you register), and technical support. We use the personally identifiable information we collect to provide the services to you, to improve our services and sites, and to protect our legal rights. In addition, we may use the personally identifiable information we collect to: Contact you regarding our services or events that we feel may be of interest to you; Communicate with you about our sites or services or to inform you of any changes to our sites or Services; Provide support; Maintain and improve our sites and services; Defend our legal rights and the rights of others; Efficiently maintain our business; Review your job application, and Comply with applicable law.
Data Transfer
We may share the information that we collect about you in the following ways:
● With service providers who perform data services on our behalf (e.g., email, hosting, maintenance, backup and analysis). Any such service providers will be under an obligation to us to maintain the confidentiality of your personally identifiable information
● To service providers to prepare, deploy and analyze advertising content
● To the extent that we are required to do so by law
● In connection with any legal proceedings or prospective legal proceedings
● To establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention
● To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personally identifiable information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
● To any other person or entity as part of any business or asset sale
● To any other person or entity where you consent to the disclosure
Cookies
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie.
Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. Additionally, we use cookies to:
● Estimate audience size and usage patterns
● Understand and save your preferences for future visits, allowing us to customize the sites and services to your individual needs
● Advertise new content, events and services that relate to your interests
● Keep track of advertisements and search engine results
● Compile aggregate data about site traffic and site interactions to resolve issues and offer better site experiences and tools in the future
● Recognize when you return to the sites
Server log files
WP Engine
The website is hosted by WPEngine, Inc. (“WP Engine”), a Delaware corporation located at 504 Lavaca St., Ste. 1000, Austin, Texas 78701. The WP Engine uses a suite of site building and management tools, cloud hosting and security solutions. Through use of WP Engine, the website automatically collects and stores information that your browser transmits in “server log files.” These may include information regarding and not limited to:
● Browser type and browser version.
● Operating system used.
● Internet Service Provider (ISP)
● Referrer URL.
● Host name of the accessing computer.
● Time of the server request.
● IP address
● The files viewed on the site (e.g., HTML pages, graphics, etc.)
WP Engine uses analytical software to help them understand this information. The software sends information to its licensor. Other sites and companies may also use this software. As a result, the licensor may collect information that, when aggregated by them, allows them to identify you individually. We have no control over how WP Engine uses data. To learn more about WPEngine, Inc.’s use of server log files and data processing and collection refer to the privacy policy at https://wpengine.com/legal/privacy/.
Contact Form
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.You may revoke your consent at any time. An informal e-mail making this request is sufficient. The data processed before we receive your request may still be processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Registration on this website or our partner portals
You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the e-mail address specified during registration.
We will continue to store the data collected during registration for as long as you remain registered on our website.
Analytics and advertising
Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses cookies. These cookies are stored on your computer and allow analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server and stored there.
The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Browser plugin
You can prevent cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics .
For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en .
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page. Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/ .
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie.
Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Facebook Pixel
Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider’s website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.
The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users’ identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy . This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used. You can refer to Facebook’s privacy policy to learn more about protecting your privacy: https://www.facebook.com/about/privacy/ .
Plugins and tools
Gravity Forms
Our website uses the Gravity Forms plugin, in order to build online forms quickly and easily with WordPress and Gravity Forms. Gravity Forms is owned and controlled by Rocketgenius, Inc., 1620 Centerville Turnpike, Suite 102, Virginia Beach VA 23464-6500. We have no control over how Gravity Forms uses user data. You can refer to Gravity Forms’ privacy policy, at https://www.gravityforms.com/privacy/, to learn more about protecting your privacy.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website..
If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/ .
Google Maps
This site uses the Google Maps map service via an application planning interface. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.com/policies/privacy/ .
Prescription Management and Reviews
The Prescription Management and web store located on the site is hosted by Covetrus, Inc, 7 Custom House Street, Portland, ME 0401 (“Covetrus”). Additionally, the Review section of the website is hosted by Rapport, a subsidiary of Covetrus. We have no control over how Covetrus uses user data. You can refer to Covetrus’ privacy policy and terms of service to learn more about how the data is used. https://rxmanagement.covetrus.com/terms-of-service/.
Education and Career Portal
The education and career portals located on the site are hosted by Powderkeg Web Design, 330 Locust Dr.,Verona, Wisconsin, 53593 (“Powderkeg”). We have no control over how Powderkeg uses user data. You can contact the company directly by visiting https://www.powderkegwebdesign.com/contact/.
Accessing your personal information
All requests for access to your personal information must be submitted in writing by emails. We may respond to your request by email or any other suitable method.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort or risk the privacy of others.
We respond free of charge to your request for access or correction of your personal information, unless such access or correction requires a disproportionate effort. If so required for warranty, support and maintenance or statutory requirements, we may keep your information in our backup systems after you have deleted information from our services in a manner that protects information from accidental or malicious destruction or use.
When updating your personal information, we may ask you to verify your identity before we act on your request.
Update, correction and deletion of your personal data
You may inquire for change or deletion of the personal information we maintain about you by:
● e-mail. You may e-mail to us at info@pawhealthnetwork.com When you send a request by e-mail, please be sure to include your personal information on your business card including your full name, company name, job position so we can ascertain your identity and the personal information we maintain about you. We may not disclose data that you are not entitled to receive under applicable laws (e.g., data revealing information about another individual).
● clicking on the “unsubscribe” link. If you subscribe to any promotional material with us, then you may find the “unsubscribe” icon at the last paragraph of any email. Click on “unsubscribe” icon and it will take you to the unsubscribe link. Once you unsubscribe, we will remove your personal data from our database. Should you wish to change your personal information, we kindly request you to send us an e-mail in the manner detailed in the previous paragraph “e-mail”.
Before we accept your request, we will do the necessary identity check to ensure that you are the same person as you claim. When we have reasonable doubt that you are not the person you claim, we will reject your request directly. When we accept your request, the action we do for meeting your request is usually free of charge. However, we reserve the right to charge you a fee when we discover your requested behavior is harassment (an unreasonable unwanted and annoying action). We will notify you in a separate notification about the detailed payment method, in order to cease this unreasonable and annoying request, we will not take any action before we actually receive the correct payment from you. This amount is subject to changes according to the extent permitted under applicable law. Where you make more than one request in quick succession, we may respond to your subsequent request by referring to our earlier response and only identifying any items that have changed materially.
You may request that we correct, delete or stop processing personal information that we hold about you on legitimate grounds by sending an email to the address set out above. If we agree that the information is incorrect, or that the processing should be stopped, we will delete or correct the information to the extent we are able. If we do not agree that the information is incorrect, we will tell you that we do not agree and record the fact that you consider that information to be incorrect in the relevant file(s).
How we share information
We do not share your personal information with any third parties that is outside PAW Health Network unless one of the following circumstances applies:
● With our service partners and associated affiliates. Our service partners may provide services for us. We need to share your registered personal information with them in order to provide you services. We may provide your personal information to our associated affiliates, or other trusted businesses or persons to process or store your information for us.
● In the case of unique situations, we may need to share your personal information to the software developers/ account manager in order to set up your account.
● For legal reasons we will share your personal information with companies, organizations or individuals outside PAW Health Network, Inc., if we have a belief in good faith that access, use, preservation or disclosure of your information is reasonably necessary to:
○ meet any applicable laws, regulations, legal processes or enforceable governmental requirements; including investigation of potential violations;
○ detect, prevent possible fraud, infringement of security or technical issues; and
○ protect against harm to our rights, property or data security, or other user’s/public safety.
Information security
We work hard to protect your personal information from unauthorized access, alteration, disclosure or destruction of information that we hold. We restrict access to your personal information to our employees, contractors and service partners who need to know in order to process /provide services to you. We protect your personal information the same way as we protect ours from hacking, unlawful leaking, and any malice theft done by any third party. We will keep your personal information, until you unsubscribe or when we accept your removal request in writing by e-mail.
When and to what this policy applies
This policy applies to services as stated above and offered by Paw Health Network, Inc. and its associated website and affiliates.
This policy does not cover the commercial practices of other companies and organizations that advertise our service.
Special notice to Nevada, California, European Economic Area and United Kingdom Residents
We do not directly market our services to residents of Nevada, California, or Europe. However, if you are a resident of any of the above mentioned locations, you still may submit a verified request to opt out of data collection or data sales as related to your personal information and as is permitted by Nevada law, the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Request can be sent to: info@pawhealthnetwork.com
Changes
Our policy may change from time to time. We will post any changes, update the Policy, and if the changes are significant, we will provide a notice or an announcement on the webpage, or by a separate e-mail notification.
How to Contact Us
To contact us for questions or concerns about our privacy policies or practices, please email info@pawhealthnetwork.com or call (715) 693-6934.