How Does the PAW Health Network Triage System Work?
Patient Separation
Immediately upon arrival to Kronenwetter 24-hour animal care, all patients are escorted to our central triage area where their stability is assessed by our medical staff. All patients remain in our clinic for the duration of their time spent in triage to maximize their safety and the efficiency of care provided to all patients.
Stability Assessment
Once patients are relocated to our central triage area, they are provided a level of stability based on their individual presenting problem or disease. A stability assessment allows our staff to focus on the patients that are in most immediate need of care.
“Stable” does not mean “normal.” Receiving a stability trigger is not the same as obtaining a diagnosis, nor is it provides a prognosis regarding your patient’s presenting ailment or condition.
Consultation Order
Once a patient is provided a level of stability, they are placed in the queue along with the other patients in the triage. This queue of stable and unstable patients is subject to change at all times, which is dependent upon the intake of new patients, or if a patient’s stability changes while in triage.
By phone and upon arrival, we aim to maintain transparency of your patient position within this consultation order but understand that position may change at any time. There is no instance where you are guaranteed a consultation time or a position within the triage queue.
Based on the needs of our patients and the intimacy of each consultation with caregivers, it is often difficult to provide exact wait times when you’re in triage. If you have any questions about your place within the triage queue, please reach out to one of our Caregiver Support Staff.
Established Consent
At PAW Health, it is not our responsibility to make decisions regarding the care of your patient, and we do not provide recommendations on what actions you should elect or decline.
It is our obligation to discuss all diagnostic and therapeutic options relating to your patient’s presenting clinical signs or disease. This educational process focuses on your empowerment as well as our ability to support your family’s decision-making process to guide a solution that fits your family or circumstance.
Patient Care
The care of our patients occurs around the clock, which includes both outpatients, inpatients, and surgical patients. As a provider of 24-hour animal care in Kronenwetter, we ensure continuous monitoring and support. Depending on the stability and most immediate need of each patient, the frequency of communication with our veterinarians or support staff may also be adjusted to meet those critical care needs.
24-Hour Animal Care Center
Walk right in or give us a call to check wait times and availability.